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Each year we like to 'push the boat out' a little further and in 2019 one thing we wanted to achieve was improve our visitor experience, and prove it to our customers by climbing the Qualmark ranks. After applying to Qualmark rating for the first time in 2018, which is known for its high standards and discerning application of any mark, we were delighted to receive a Bronze rating off our first application. This year we knew we had been doing more for our visitors' experiences, especially with the addition of a nice new Mercedes to our tour fleet, and enhancing our health & safety programme with improvements such as stronger documentation and GPS tracking for emergency response in all vehicles. We have also been building our sustainability practice with the inclusion of the Tiaki Promise and maintaining the 14 Tourism Sustainability Commitments that we were already committed to in every day practice. After a nervous four weeks since our Qualmark assessor came to visit, it was wonderful to be told we had achieved the Silver status. As always, we invite you on our Hawke's Bay tours to find out for yourself! Cheers, Hamish, Di & the team |
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